Support for families, young people, the elderly, people affected by natural disaster and remittance management

It is of fundamental importance to invest in young people, giving a signal of trust, openness and involvement to young people, to promote new ways of communication and interaction with the customers of the future.

To meet the hardships and difficulties of the most vulnerable families and social groups, we guarantee innovative financial solutions also by adhering to different types of support interventions at the level of the banking system such as the preparation of guarantee funds and the possibility of temporary suspension of the payment of the mortgage installment for families penalized by the loss of their job or the reduction of salary.

For this reason we have developed a specific line of products:

• Mutuo Giovani: dedicated to young people under 36 years of age, with an offer that facilitates this segment of customers in the purchase of their first home by accepting requests up to 100% of the value of the property and providing subsidized rates, zero installment collection costs. It can also be requested by workers with atypical contracts and increasing protections. Mutuo Giovani has thus gained a market position that sees the Group as the main lender of this target clientele. Disbursements at the end of December 2023 (excluding the Guarantee Fund for the First Home, for which reference is made to the previous paragraph)  amounted to approximately 1.4 billion euros to over 11,300 young people; also for the year 2023, the Bank has extended the exemption from substitute tax to its customers under 36 years of age who do not meet the income requirements referred to in Article 64, paragraph 6 of Decree-Law no. 73 of 25/05/2021 (ISEE - indicator of the equivalent economic situation - not exceeding 40,000 euros per year)
• per Merito: the loan dedicated to students of legal age and resident in Italy, enrolled in a post-diploma or post-graduate course of study (Italian University, Foreign University, Afam, ITS, Institutes of Higher Professional Training). The loan, without guarantees, allows students to invest in their future and conduct their studies with financial support. Active since 2019, in 2023 it financed over 11 thousand students by granting them over 66 million euros
• StudioSì, which supports students engaged in tertiary education courses consistent with the National Smart Specialization Strategy (SNSI), residing or enrolled in universities in some Italian regions. The initiative makes it possible to provide interest-free loans to university students, up to 50,000 euros to be repaid in a maximum of 20 years without guarantees, to meet registration costs, book purchases and other costs related to study. In addition, with reference to the Fund for Impact, the Per Merit loan is highlighted, which promotes access to study for young students (see dedicated paragraph)
• Conto XME UP! (dedicated to minors) offers a current account fee, a debit card, free bank transfers and ATM withdrawals and stamp duty paid by the Bank. During 2023, commissions on other payment services (e.g. the Nominative Flash prepaid card) were also eliminated. During the year, 65,057 contracts were signed. In addition, until the end of November 2023, new customers up to the age of 35 who opened an XME Account were able to benefit from the same facilities dedicated to the XME UP Account!
• SMART SAVE, the first of the investment services designed from a digital perspective that allows you to subscribe to funds starting from 5 euros and manage all operations directly from the App. Also during 2024, about 4 thousand contracts were signed;
• Flash Up Studio prepaid card for students of affiliated universities. It can be requested free of charge directly from the App: it can be used to make payments, receive scholarships, any emoluments and, if applicable, allows you to use university services and access university premises.

The products and services dedicated to this type of customer take into account specific needs of simplicity and enhancement of the relationship with the Bank that has been consolidated over time. Among the dedicated products:

• Pension Card: prepaid card, offered free of charge to the over 60s, which allows you to make payments, receive pension credit, receive and make transfers, domiciliary utilities. The range dedicated to Senior customers is completed by the Basic Account created in compliance with regulations introduced in 2012 with the aim of financial inclusion. The account is dedicated to customers with limited banking needs and provides low management costs, in particular for socially disadvantaged customers and, given the purposes of this product, Intesa Sanpaolo has made the Basic Account even more convenient, guaranteeing a greater number of free transactions than the limits established by the regulations. 
• On the subject of loans,  Obiettivo Pensione allows you to achieve the contribution requirements for obtaining a pension. It is aimed at a senior, unemployed clientele, who are no less than 6 months and no more than 3 years away from their INPS old age or early retirement pension. Thanks to Obiettivo Pensione it is possible to have the economic resources necessary to pay the social security contributions useful for achieving pension requirements. The debt can be repaid with the Cession of the Fifth Pension of Prestitalia, at a fixed and dedicated rate, with a maximum duration of 10 years or alternatively/in addition, a personal loan with a maximum duration of 10 years.
• PerTe Lifetime Loan: medium-long term financing regulated by Law 44/2015, dedicated to customers over 60 who own a property for residential use. It is intended to meet various needs of the elderly concerned, such as supplementing their income, maintaining and improving their standard of living, meeting regular health care costs or supporting their family members. In the face of a first mortgage, it allows you to obtain liquidity by converting part of the value of the property placed as collateral into cash. It also represents an alternative to bare ownership.

We have confirmed a concrete commitment alongside the populations affected by calamitous events that affect the Italian territory, activating dedicated ceilings, making available new subsidized loans for the restoration of damaged structures (homes, shops, offices, craft workshops, companies), moratoriums on current loans, interventions in the field of protection and preferential, simplified and fast procedures.

During 2024, almost 5,900 subsidized loans were disbursed  for approximately 820 million euro. 

Intesa Sanpaolo continues to offer specific products for foreign customers in Italy, who need to send money to their countries of origin, through the Money Transfer service in partnership with Western Union. The Express to Family service is also available, the result of agreements with some subsidiaries of the International Subsidiary Banks Division: Alexbank, ISP Albania, BIB, Pravex Bank and Eximbank. The service is available at Intesa Sanpaolo branches by both current account holders and occasional customers.

In 2024,  a total  of over 38,300 remittances were made for approximately €23.3 million.